Report A problem
We understand knowing where to report problems as you find them is complicated and we will try to simplify the most common items below and who is responsible for them:
St Margaret’s Parish Council
If you find any problems with the parish council services items please contact the parish clerk or any of the parish councillors
Defibrillators
The parish council maintain the defibrillators around the village and ensure they remain registered with the British Heart Foundation.
Where is my nearest Defibrillator
Village Maintenance
The parish council employ contractors to undertake general maintenance around the village including grass and hedge cutting. Maintaining memorial benches. Recreation Grounds, memorial field, playing fields, tennis courts, the playground, the village ponds, the bus shelters and of course the South Foreland Valley.
Cemetery Maintenance & Registrar Duties
The parish council employ contractors to undertake general maintenance and registrar duties at the St Margaret’s Civic Cemetery and Dare Memorial Garden in Westcliffe.
Custodians
The parish council hold ownership on behalf of the parish of many buildings and assets including The South Foreland Valley, Madge Memorial Field, The King George V Field, The King George V Pavillion, The Tennis Courts, The Playground, The Reach Road Pond, The Chapel Lane Pond, The Alexander Field, The Alexander Pavilion, The Kingsdown Road Pavilion, The 5 bus shelters, The St Margaret’s Civic Cemetery and Dare Memorial Garden.
Public Conveniences
The Reach Road / Village Car Park public toilets are funded from the parish precept, not by DDC so please contact the PC in the first instance with any concerns.
Kent County Council
Highways / Roads including Potholes, Broken Signs, Blocked Drains, Overgrown Vegetation
Kent County Council – Report a Fault
If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call Kent County Council immediately on 03000 418181 between 9am and 5pm Mon – Fri or on 03000 419191 rather than using the online reporting form.
Public Right of Way / Footpaths
Kent County Council – Public Rights of Way
This page includes a fault reporting link, it also includes online footpath maps
Rubbish and Recycling
Kent County Council – Household Waste Recycling Centres
Find your nearest centre, opening hours and book a slot
Dover District Council
Missed Bin Collections
Dover District Council – Report a missed bin collection
This link also allows you to check your rubbish collection dates, order new containers and book bulky items collection
Overflowing Litter Bins, Graffiti, Dog fouling, A dead animal
Dover District Council – Find your street
This link also allows you to report flyposting, discarded needles, larger areas of littering and weeds for clearance
Streetlights
Dover District Council are responsible for maintaining street lights across the village, these include the following areas:
– Public roads in villages, Parks and open spaces, Public car parks, Beaches and foreshores
Dover District Council – Report a problem with a Streetlight
Kent County Council are responsible for maintaining the majority of street lights across the district, this includes street lights on:
– Public roads in Dover, Deal and Sandwich, Junctions on the A2, A256 and A20
Kent County Council – Report a Fault
If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call Kent County Council immediately on 03000 418181 between 9am and 5pm Mon – Fri or on 03000 419191 rather than using the online reporting form.
Flytipping
Dover District Council – Report Flytipping
Where someone has dumped rubbish
Abandoned Vehicles
Dover District Council – Abandoned Vehicles
Identify if a vehicle is abandoned and subsequent reporting, report a smoky vehicle, report a nuisance vehicle, free disposal of unwanted vehicles
Parking Problems
Dover District Council – Parking Problems
To report – Payment machines not working, Unauthorised people regularly parking in disabled spaces, Faded parking lines, Pot holes in car parks, Problem parking (where there are restrictions in place such as yellow lines, zig zags or loading bays)
Dog Warden
Dover District Council – Dog Warden
Reporting stray or lost dogs, dog fouling. To find out more about microchipping, dangerous dogs, public space protection orders.
National Information / Suppliers
Power Cut Information
UK Power Networks – Live Power Cut Information
Call National power cut phone line 105
National Highways
National Highways – Help Centre
National Highways is the government company charged with operating, maintaining and improving England’s motorways and major A roads.